0 active
Marketplace Facilitator Console
Operate tenant networks and live marketplace controls
Use one control plane to monitor tenant health, restaurant readiness, payment flow, and platform-wide operating state.
0 draft
0 confirmed+
Across all tenants
Recent platform volume
Recent onboarding activity
Pending or failed transactions
Still not storefront-ready
Admin Auth
Operator access
Authentication uses secure httpOnly cookies and CSRF headers.
Controls
Switchboard and merchant controls
Network live ops
Live switchboard in syncLive ordering is available: storefronts can accept orders normally.
Click Apply to enforce platform-wide changes. Maintenance/ordering pause affects every storefront checkout path.
Merchant controls
No tenant selected
Load a tenant from the platform list to review details and manage status.
Beta signup invite codes
Keep free signup limited to invited testers by creating and managing invite codes.
No invite codes created yet.
Service Health
Live network operations
Load platform data to inspect database, redis, and worker broker health.
DNS health monitor
Set the platform primary domain in Live switchboard settings to enable automatic DNS monitoring.
Live incident board
Load platform data to view active DNS, payment, notification, and checkout incidents.
Provider Readiness
Payments and notifications
Provider configuration status will appear after platform data loads.
Per-channel retry dashboard
Load platform data to view SMTP/SMS retries and reason codes by channel.
Dead-letter queue
Failed notifications are queued here for operator replay.
No pending dead-letter notifications right now.
DNS + TLS domain diagnostics
Checks DNS A/AAAA/CNAME plus TLS certificate issuer and expiration details.
Tenant Registry
Merchant grid
Log in as a platform admin to load tenant data.
Tenant Detail
Restaurants, users, and payment footprint
Select a tenant from the registry to inspect restaurants, users, and payment coverage.
Support Watchlist
What live operators should review
Tenants needing admin review
Suspended tenants: 0
Inactive tenants: 0
Draft restaurants: 0
Transaction support queue
Orders requiring attention: 0
Failed payments: 0
Refunded payments: 0
Operational setup gaps
Restaurants missing contact email: 0
Use this with the tenant detail view to coach operators toward storefront readiness and support coverage.
Live Support Notes
Saved incident playbooks
No incident playbooks found for the current filter. Save one above to start assign/resolve tracking.
Recent Order Activity
Latest platform transactions
No recent order activity is available yet.
Payment Incident Feed
Failed, pending, and refunded transactions
No active payment incidents are in the feed right now.
Webhook Event Feed
Recent provider callbacks
No webhook events have been recorded yet.
Admin Audit History
Control Tower action log
Audit history is loaded in chunks of 25 entries to keep review manageable.
No admin actions have been logged yet.
Loaded 0 ยท Showing 0 row(s) for current filters.
Integration Alerts
Sync and connector issues needing review
No integration alerts are currently flagged.
Readiness Gaps
Stores needing setup or support follow-up
No major readiness gaps are currently flagged.
Operator Playbook
Fast response checklist
Payment issue
- Confirm Stripe provider status and run Stripe diagnostic.
- Review failed/pending incident rows for tenant + order pattern.
- Check tenant payment processing status (active/paused/disabled).
- Re-test one checkout path after mitigation and log the result.
Store not live
- Confirm restaurant status is active and has a published menu.
- Check readiness gaps for contact email, integration errors, or draft state.
- Verify domain/subdomain routing and storefront public API payload.
- Confirm storefront open-state is not blocked by switchboard controls.
Platform outage triage
- Start at service health; classify as platform-wide vs tenant-scoped.
- If core services are degraded, avoid tenant changes and stabilize infra first.
- If core services are healthy, isolate by tenant, provider, and integration status.
- Capture timeline in audit log and schedule a post-incident hardening task.
Notification failure (email/SMS)
- Run SMTP and Twilio diagnostics from Provider Readiness.
- Validate tenant/store contact endpoints and notification requirements.
- Place a controlled test order and verify delivery logs.
- Record failed channel, fallback channel used, and final resolution.